"We don't confine ourselves to just one way of thinking our way out of a problem."
TrendSource automotive service solutions give clients insight into employee engagement, knowledge, and sales skills. They also help clients establish trust within the industry by measuring the accuracy of quotes for repair and service recommendations.
TrendSource offers the following services for the automotive industry:
- Oil Change Mystery Shops
- Defect Installation Mystery Shops
- Break & Maintenance Mystery Shops
- New/Used Car Customer Experience Mystery Shops
- Customer Satisfaction Surveys
- Customer Intercepts/Exit Interviews
Our programs provide insight into whether or not your employees are consistently meeting service performance standards and exceeding customers' expectations. Our proprietary program designs, methodologies for data collection, and analysis of results deliver actionable data that drives impactful performance improvement with measurable ROI.
TrendSource generally uses one or more of the following tactics to identify service strengthening opportunities for sustained growth:
We understand that creating and maintaining a good reputation is the cornerstone for repeat business and in no other industry is this more prevalent than automotive.
Understanding reality through the eyes of a customer
Customer Intercepts/Exit Interviews
Gaining valuable insights from actual customers