industries
“'96% of unsatisfied customers don’t complain, they simply go to your competition instead.'
Ruby Newell-Legner
Author, "Understanding Customers" ”

Food Service

Waiter: food service methodologies include employee performance, employee management, instant rewards & recognition, and suggestive selling.

Whether you are a Quick Service Restaurant, Casual/Fine Dining Restaurant, or Specialty Food Outlet, TrendSource offers custom solutions to analyze:

Customer Expectations

Branding Perception &
        Effectiveness

Competitive Positioning

Service Delivery

Our systematic program approach is designed for continuous improvement, utilizing complementary methodologies to facilitate and monitor success over time. The basic framework for the TrendSource process integration approach is illustrated in the graphic below.

TrendSource's unique Customer Loyalty Insights Model

Working together with clients, TrendSource develops highly efficient Market Research Programs that will focus on meeting your key objectives. Based on your overall goals, TrendSource builds customized programs that will:

  1. Quantify gaps between management’s expectation of service performance, actual service delivered and your customers’ perception of the services being delivered.
  2. Build brand equity by defining and achieving high level results through our experience, analysis and solutions.
  3. Deliver measurable ROI and produce actionable insight that drives service improvement throughout your enterprise.

Based on clients' goals, TrendSource offers the following services to the food service industry:

Suggestive Selling Programs increasing revenue

Suggestive Selling

Increasing the average check size through upselling

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Identifying unused merchandising & marketing materials through compliance audits

Merchandising/Marketing Audits

Saving clients millions in unused promotional materials

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5/21/2013