In an industry saturated with relatively undifferentiated products and habitual
variety seekers, the task of inspiring repeat business is quite challenging. Your
service quality must be prompt and impeccable or customers will simply go elsewhere,
even if the cuisine is excellent. Whether you are a Quick Service Restaurant, Casual/Fine
Dining Restaurant, or Specialty Food Outlet, TrendSource offers catered solutions
to make sure you are performing at your best.
TrendSource was founded on mystery shopping practices in the food service industry
over 20 years ago, gaining unparalleled knowledge and experience in the field. We
are well aware of the data needed to gauge the customer experience and provide tailored
programs to cultivate customer loyalty. Our questionnaires transcend simple satisfaction
measurements, providing detailed accounts of an interaction to determine the critical
moments that convert a merely satisfied customer with no guarantee of repeat business
to a loyal customer who will encourage trial to others. Along with general service
metrics, our professional Field Agents identify up-selling opportunities to increase
your company’s overall profitability.
