'96% of unsatisfied customers don’t complain, they simply go to your competition
Whether you are a Quick Service Restaurant, Casual/Fine Dining Restaurant, or Specialty Food Outlet, TrendSource offers custom solutions to analyze:
- Customer Expectations
- Branding Perception &
- Competitive Positioning
- Service Delivery
Our systematic program approach is designed for continuous improvement, utilizing complementary methodologies to facilitate and monitor success over time. The basic framework for the TrendSource process integration approach is illustrated in the graphic below.
Working together with clients, TrendSource develops highly efficient Market Research Programs that will focus on meeting your key objectives. Based on your overall goals, TrendSource builds customized programs that will:
- Quantify gaps between management’s expectation of service performance, actual service delivered and your customers’ perception of the services being delivered.
- Build brand equity by defining and achieving high level results through our experience, analysis and solutions.
- Deliver measurable ROI and produce actionable insight that drives service improvement throughout your enterprise.
Based on clients' goals, TrendSource offers the following services to the food service industry:
Increasing the average check size through upselling
Saving clients millions in unused promotional materials