While economical shifts persist, healthcare services remain relatively inelastic as people never stop requiring medical assistance. Healthcare providers must consistently excel at the key performance indicators (KPI’s) that drive patient satisfaction (see HCAHPS info below). TrendSource executes programs designed to align practices with organizational and regulatory standards, so you deliver reliable service that exceeds mere satisfaction, while remaining in compliance
We proudly assist the following sectors within the healthcare industry:
Healthcare Insurance Providers
- Managed Care
- Individual & Group Practitioners
- Hospital Systems
- Nursing Homes & Assisted Living Communities
- Practice Management Consultants
- Medical Marketing & Advertising
- Healthcare Manufacturers
- Healthcare Retail Outlets
HCAHPS Survey
With the implementation of the first national, standardized survey - HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems), hospital systems now have specific patient experience items to focus on that are recognized throughout the industry. While this industry standard is relatively new, its prominence is rapidly growing and healthcare systems are being increasingly affected by the HCAHPS survey. Survey results are not only publicly reported, but also serve as the criteria for monetary benefits, encouraging healthcare executives to adopt the system.
TrendSource healthcare programs enable you to detect gaps between management's expectations of performance, service delivered and your patients’ perception of service delivered, identifying the key performance indicators that drive patient satisfaction and higher HCAHPS scores. Our solutions have helped healthcare providers measure and improve the patient experience for years, and we see HCAHPS as a huge opportunity to further assist the healthcare community.
TrendSource offers the following services to the healthcare industry:
- Patient Satisfaction Surveys
- Mystery Patient Telephone Audits
- Walk-in Observational Visits
- Emergency Department Observations
- Complete Patient Experience Audits
- Competitive Intelligence Programs
- Patient/Client Interviews
- CMS Marketing Surveillance
