While customer satisfaction can be influenced by physical features and tangible benefits of a facility, these characteristics are easily duplicated and generally don’t drive customer loyalty. A truly differentiated service leaves a lasting impression through an exceptional experience that exceeds guests’ expectations. TrendSource designs and executes programs to examine your organization's effectiveness at critical touch points, aggregating data to identify aspects of service quality that require improvement and opportunities for increased revenue.
TrendSource programs focus on the following areas of analysis:
- Guest Expectations
- Branding Alignment &
- Service Delivery
TrendSource offers the following solutions for the hospitality industry: