Third Party Credit & Tenant Screening OnSite Inspections
TrendSource has earned the reputation as the premier provider of OnSite Inspections
in the industry. This has been accomplished through our commitment to integrity,
quality, quick turnaround times, responsive customer service and an innovative mindset.
We continuously focus on driving improvements that ensure the quality of data you
receive is nothing short of exemplary. Our commitment is backed by our unique designation
as an ISO 9001:2008 certified company.
As part of the Fair Credit Reporting Act (FCRA) and the Gramm–Leach–Bliley Act (GLB),
consumer data may not be freely given to requesting parties who are not the consumer.
To safeguard consumer data, the major credit bureaus require an OnSite Inspection
to validate legitimacy, adequate security, and a permissible purpose for all new
clients. As an approved third party company for all three major credit bureaus,
TrendSource provides OnSite Inspection services throughout North America. Our Certified
Onsite Inspectors utilize the approved bureau questionnaires and take all required
photos to ensure compliance with OnSite Inspection requirements.
Coverage & Turnaround Times
TrendSource provides 100% coverage throughout the United States, Canada and
the Dominican Republic.
We have a proven track record of exceptionally quick turnaround times, frequently
receiving client feedback that TrendSource remains unrivaled in the industry. Excelling
in this area requires exceptional field coverage and a dedicated team of professionals.
Once an inspection is ordered, our goal is to have the inspection assigned and the
first call placed to your customer within 4 hours of the order being placed. The
Field Agent assigned to that inspection is required to have a flexible schedule,
so they can accommodate your customer’s schedule and complete the inspection as
soon as possible. The progress of each inspection is tracked individually and supported
by an experienced and dedicated account team who is incentivized through their performance
to metrics.
Professional Inspectors Ensuring a Great Customer Experience
Our OnSite Inspection process begins and ends with your customers, and we
take great pride in our Field Agents’ knowledge, professionalism, and timeliness
when interacting with your customers.
TrendSource has a proprietary database of highly skilled and certified Field Agents
that have been executing physical inspections with us for over seven years. All
of our Agents go through the following process prior to executing an assignment:
- Annual Background Check (100% - Documented)
- Standard field agent screening, training and certification
- On-Site Inspection Professionalism Certification Training
- Detailed program specific training determined by inspection/audit type
To ensure our Field Agents are meeting our standards, they are evaluated on data
quality, knowledge, timeliness and professionalism for every assignment and given
a rating. We develop this rating through our internal quality assurance process
along with feedback from your customers in the form of post-inspection surveys.
Quality Review Process
While we do everything in our power to provide our inspectors with the necessary
tools and training to perform optimally, we understand that mistakes are bound to
happen, so each report is hand-reviewed by our in-house Quality Assurance Team to
guarantee the highest precision. One way we ensure this is through two verifications
that are simultaneously documented by the inspector – a written inspection and a
visual (photographed) inspection. Part of the TrendSource Quality Review Process
is to compare these inspections, confirming that they reflect and complement each
other.
Integrated Reporting
TrendSource offers a variety of industry leading ordering, tracking and reporting
solutions. We're committed to providing clients with a secure reporting portal that
allows for easy ordering/tracking of inspection progress and management of inspection
results. We also support many of our larger clients with integrated reporting solutions
that push and pull data between systems.
Our integrated reporting solutions have proven to significantly reduce administrative
processing and operational costs.
- One client indicated that our integrated solutions cut their administrative processing
expenses by over 30%.
- Another client was able to reduce their head count by 3 full time employees.
In addition to the above benefits, our integrated solutions also further reduce
overall turnaround times, as there is no lag time between orders being manually
entered into the system.
