If you don’t take care of your patients, someone else will.
TrendSource has executed thousands of healthcare service evaluations nationwide,
offering a wide array of services for the healthcare industry, designed to examine
the effectiveness of your practice across all touch points. Whether you want to
verify your practices comply with CMS, HIPAA, and OSHA regulations or simply wish
to ensure your employees are following organizational procedures and delivering
patient/client satisfaction, our Examine Your Practice® mystery shopping program
encompasses all aspects to ensure your
company is performing lawfully and at its best.
Our Examine Your Practice® service is designed to:
- Deliver actionable data that can drive patient/client satisfaction initiatives
- Measure performance and monitor compliance with government regulations and insurance
- Monitor manufacturers’ guidelines on standards of practice, product and procedure
- Ensure accuracy of information provided to patients
- Enhance profitability and identify cross-sell opportunities
TrendSource is recognized as the nation’s leading expert in healthcare mystery shopping
and the gold standard in mystery shopping reporting and analysis in general, ensuring
ethical healthcare observations through our proprietary ETHOS™ method. We carefully
select our healthcare secret shoppers to comply with the highest industry standards,
so you can be assured the integrity of your business will not be compromised.
Our program services include:
- Telephone Mystery Shopping
- Provider Pricing Audits
- Complete Patient Experience Analysis
- Accompanied Patient Observations
- Walk-In Patient Observations
- Patient Telephone Interviews
- Drop-In Onsite Visits
The Critical First Impression
In a recent study of the thousands of medical, dental and eye care mystery shopping
calls in our database, a startling 25% of our mystery shoppers answered "NO" when
completing the final question: "Based on your telephone experience, would you schedule
an appointment with this facility?"
TrendSource assesses the proficiency of front office staff via telephone inquiries
executed by our expert healthcare mystery shoppers, providing an unbiased evaluation
of a caller’s first impression of your organization. Our healthcare secret shoppers
evaluate phone etiquette, hold times, scheduling, automated systems, compliance
with your policies, scripting and procedures. Phone mystery shopping will help determine
the number of potential new patients/clients you may be losing.