Lending institutions and related industries have a laundry list of guidelines to
follow in order to ensure proper lending practices. Where a Property Site Inspection
is required, many of these guidelines advise companies to utilize third parties
as part of an overall system of checks and balances. Many companies rely on TrendSource
for their property inspection needs due to our streamlined inspection process and
the quality of the reports we provide.
TrendSource property inspection services include:
- Commercial Property Inspections
- Residential Property Inspections
- HUD Inspections
- Occupancy Verification
Property Condition Reports: Site Inspections
TrendSource provides exterior and interior Property Site Inspections for residential
and commercial properties that adhere to the Interagency Appraisal and Evaluation
Guidelines. Our Property Condition Reports consist of a wide range of scopes from
basic "drive-by" inspections to detailed property sketches with measurements and
digital photos.
HUD Inspections
The Department of Housing and Urban Development (HUD) works to strengthen the housing
market and has instituted regulations for mortgage companies, particularly for their
satellite offices. These regulations require branch locations to display proper
signage including adequate company identifiers, labor laws, mortgage-specific laws/acts,
availability of marketing collateral and a myriad of other items. As corporate offices
may not have the means to visit all of their satellite offices, TrendSource certified
inspectors conduct inspections on selected offices, providing an unbiased assessment
as to whether the office space complies with HUD standards.
Occupancy Verification
The incursion of economic downturn has resulted in a high number of property foreclosures,
abandoned homes and problematic assets, requiring lenders to carefully monitor their
properties to maintain regulatory compliance. TrendSource certified inspectors verify
occupancy by physically visiting properties and validating residency legal document
to ensure occupants are complying with lender requirements.
Coverage & Turnaround Times
TrendSource provides 100% coverage throughout the United States, Canada and
the Dominican Republic.
We have a proven track record of exceptionally quick turnaround times, frequently
receiving client feedback that TrendSource remains unrivaled in the industry. Excelling
in this area requires exceptional field coverage and a dedicated team of professionals.
Once an inspection is ordered, our goal is to have the inspection assigned and the
first call placed to your customer within 4 hours of the order being placed. The
Field Agent assigned to that inspection is required to have a flexible schedule,
so they can accommodate your customer’s schedule and complete the inspection as
soon as possible. The progress of each inspection is tracked individually and supported
by an experienced and dedicated account team who is incentivized through their performance
to metrics.
Professional Inspectors
TrendSource has a proprietary database of highly skilled and certified Field Agents
that have been executing inspections with us for the greater part of a decade. All
of our Agents go through the following process prior to executing an assignment:
- Annual Background Check (100% - Documented)
- Standard field agent screening, training and certification
- On-Site Inspection Professionalism Certification Training
- Detailed program specific training determined by inspection/audit type
To ensure our Field Agents are meeting our standards, they are evaluated on data
quality, knowledge, timeliness and professionalism for every assignment and given
a rating. We develop this rating through our internal quality assurance process
along with feedback from your customers in the form of post-inspection surveys.
Quality Review Process
While we do everything in our power to provide our inspectors with the necessary
tools and training to perform optimally, we understand that mistakes are bound to
happen, so each report is hand-reviewed by our in-house Quality Assurance Team to
guarantee the highest precision. One way we ensure this is through two verifications
that are simultaneously documented by the inspector – a written inspection and a
visual (photographed) inspection. Part of the TrendSource Quality Review Process
is to compare these inspections, confirming that they reflect and complement each
other.
Integrated Reporting
TrendSource offers a variety of industry leading ordering, tracking and reporting
solutions. We're committed to providing clients with a secure reporting portal that
allows for easy ordering/tracking of inspection progress and management of inspection
results. We also support many of our larger clients with integrated reporting solutions
that push and pull data between systems.
Our integrated reporting solutions have proven to significantly reduce administrative
processing and operational costs.
- One client indicated that our integrated solutions cut their administrative processing
expenses by over 30%.
- Another client was able to reduce their head count by 3 full time employees.
In addition to the above benefits, our integrated solutions also further reduce
overall turnaround times, as there is no lag time between orders being manually
entered into the system.
