TrendSource has a proven track record for delivering excellent coverage and quick turnaround times that exceed client expectations.
100% coverage throughout the United States, Canada, Puerto Rico, and the Dominican Republic.
Once an inspection is ordered, we strive to have the inspection assigned and the first call placed to your customer within 4 hours.
Our goal is to turn around every inspection within 3 business days from order submission.
TrendSource has a proprietary database of highly skilled Certified OnSite Inspectors who have been executing physical inspections with us for over seven (7) years. All of our Inspectors go through the following process prior to completing an inspection:
Annual background check
EIN submission to TrendSource
W-9 submission to TrendSource
Pass a semi-annual TrendSource certification test
OnSite Inspection Professionalism Certification
Detailed inspection-specific orientation
In addition, we have also developed a measurement of each Inspector's performance for each and every assignment. We not only track their participation, but we identify and manage any instructional needs and issues for all Inspectors. Our system also provides a dynamic "performance score" (1 to 7) based on their assignment history. The highest performing individuals are designated as a "Premier Network" Inspectors, which provides them with additional TrendSource incentives and privileges.
TrendSource offers industry-leading ordering, tracking, and reporting solutions with three primary options:
|1. Secure reporting portal|
Manage the results of each inspection
|2. Ability to track inspection progress|
Push and pull data between systems
Significantly reduce administrative processing/ordering costs
|3. Improve overall turnaround times as there is no lag time between orders being manually entered into the system|
Our in-house Quality Assurance (QA) Department excels at providing the highest quality data, which is supported by a 95% client satisfaction score for our quality of work from current clients.
Two verifications are simultaneously documented by the Inspector and reviewed by the TrendSource Quality Assurance team to confirm that they reflect and complement each other:
1. Written inspection
2. Visual (photographed) inspection
Our QA process involves the review of each and every report that comes from our Inspector for incomplete, contradictory, or inaccurate information.
If we find that data reported from the field is not usable, we do not report this data to our clients and re-collect it at our own cost.
Only reports that are verified by our QA department are sent to our clients.
TrendSource has been in business since 1989 and has been conducting OnSite Inspections since 2005.
Service over 250 clients
98% client retention rate
As a leader in the industry, we continue to participate in the following:
Member of the NAPBS
Dedicated TrendSource OSI Team Member Victoria is a Co-Chair for the NAPBS Provider Committee