Debt Collection Compliance Inspections

Helping Debt Collection Networks assess their service providers’ compliance with the Fair Debt Collection Practices Act through Debt Collector Due Diligence Inspections

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A Heavily Regulated Industry Requires Due-Diligence Inspections

Myriad rules and regulations govern debt collection, as outlined in the Fair Debt Collection Practices Act, and these regulations are enforced by the Consumer Financial Protection Bureau, the Federal Trade Commission, and states' attorneys general.

Debt Collector Inspections help debt collection networks monitor if their affiliated debt collectors follow appropriate guidelines, and include interviews with key employees as well as physical verifications of onsite security features such as:

  • Security cameras
  • Locking mechanisms
  • Computer security
  • Server room security
  • Access to work areas
  • Much more
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Virtual Debt Collector Inspections

A pioneer in the Virtual Inspection industry, TrendSource helped develop the protocols and infrastructure necessary to execute Debt Collection Inspections virtually. Instead of a physical inspection of the debt collector facilities, a contact meets virtually with an Inspector to provide the required information. The contact then gives the Inspector a virtual tour of the premises as well as verifiable photographs of security features. It provides the same confidence as an in-person Inspection with the added convenience and flexibility of the virtual world.

Of course, each Debt Collection Network should decide whether virtual or physical Inspections are appropriate for their needs. Reach out to an Inspection Specialist if you have any questions.

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How TrendSource does Debt Collection Network Inspections

TrendSource relies on its national database of in-field Inspectors to execute Debt Collector Inspections, meaning TrendSource offers 100% coverage of the United States, Canada, Puerto Rico, Guam, and the U.S. Virgin Islands. Once the Inspection is complete, our exhaustive Quality Assurance process begins, ensuring Debt Collection Networks receive rapid and accurate reports. TrendSource understands the importance of Debt Collection Inspections and, as a leading compliance management firm, has the industry experience and infrastructure to assist Debt Collection Networks in their due diligence compliance efforts.  

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