HealthCare Market Research Solutions

For over a decade, TrendSource has helped the HealthCare industry ensure compliance with governmental regulations and better serve its customers.

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CMS Audits: The Prescription to Your Compliance Headaches

TrendSource deploys audits for Fortune 500 Insurers year round to help them ensure compliance with Center for Medicare and Medicate Services (CMS) regulations. CMS Compliance Audits allow insurers to monitor their staff's adherence to the strict regulations governing how, and with whom, Medicare Advantage Plans and Medicare Supplements, as well as Medicaid, can be discussed. TrendSource's CMS compliance audits can be conducted in multiple languages, and include:

  • Over-the-phone
  • Online
  • In-person at informal kiosk events
  • In-person at large, formal events
  • In a 1:1 appointment with an individual rep

Check out our recent case study about the preventative action one insurer made during CMS 2016, and then start to think about how your company should do the same. Avoid costly noncompliance penalties and even the loss of your company's contract by staying one step ahead.

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Providing HealthCare Providers with Some Pointers

We are not doctors (not medical doctors anyway; we do have several PhDs roaming the halls), and we are not here to second-guess medical decisions. But while health care providers are unique in the service they offer, they are still like any other service provider in that they must also be conscious of their customer experience as they try to grow their business and surpass the competition. TrendSource knows how to help.

We will offer customer experience insights into the accessibility of your company's health care operation, giving you insights into your staff's customer-service standards and how customers first experience scheduling appointments. Use HealthCare Market Research Solutions to monitor:

  • Hold times when customers call your office
  • Appointment availability
  • Staff communication, in-person or online
  • Operational standards such as cleanliness

Use this information to streamline your operations, as one health care provider did after running a mystery shopping program to better understand its satellite scheduling facilities.

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How TrendSource Serves the Health Care Industry

Our HealthCare programs are built on top of our best-in-class Field Agent network, which offers:

  • 100% coverage in the United States and Canada
  • Guaranteed Project Completion, on-time, 100% of the time
  • Experienced agents certified in Health Care market research data collection
  • An independent Quality Assurance team that ensures only quality data goes into your Insights
  • A deep rotation of Agents, meaning staff doesn't see the same Agent each time

With our agents offering the best in data collection, and our Insights and Analytics teams turning that data into actionable intelligence you can inject market intelligence directly into your operation.

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Our Clients

John Hopkins Market Research Client
Universal America Market Research Client
WellPoint Market Research Client
Excellus Market Research Client
Centene OSI Client
Aetna Market Research Client

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