At TrendSource, we do not outsource any of our solutions and do not utilize any 3rd parties to support our data collection processes. Our exclusive, proprietary Field Agent Database guarantees coverage across the United States and Canada, but it's not just about having bodies spread across the country. Our agents are vetted, professional, and accurate in their data collection. We ensure their professionalism and accuracy through a stringent onboarding and orientation process. Call them a secret shopper, call them a mystery shopper, call them whatever you like: We just call them what they are, the best.
Once an agent is engaged, they are supported every step of the way: before, during, and after their field work.
All instructions are communicated through a proprietary, web-based platform and are delivered via written, audio, or video methods based on program complexity.
Upon becoming a Field Agent, applicants are provided with a Resource Guide explaining expectations for working as an Independent Contractor. Field Agents are then required to pass a certification quiz to be approved for payment.
Once assigned to a project, Field Agents are provided with their project description materials, such as videos, written materials, etc. (which are always approved by the client prior to program launch).
Each time a change is needed, our instruction materials are updated by our Program Design personnel and communicated to clients via their dedicated TrendSource Account Manager for approval.
Field Agents are required to complete a certification test to confirm a thorough understanding of the instructions and must retake the program certification quiz each time a program change occurs. Based on the program's objectives, these updates may occur weekly, monthly, or seasonally.
Quality Assurance Team
On-going coaching processes performed by our Quality Assurance Team provide feedback over time to ensure continual understanding of program requirements.
Robust Rating System
After each project completion, Field Agents are rated for accuracy, professionalism, and punctuality; only the best Field Agents remain in our database and continue to perform projects.
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